How An Entrepreneur Handled The Stress After Landing A Monster Contract
Cathy was a young mother, with a 2-year baby boy, and a devoted husband. Cathy and her husband ran a Laser Printer repair business. They had about a dozen local business accounts, managing and servicing about 1,000 Laser Printers on monthly maintenance contracts. Things were tight financially, but they managed.
Then the call came. It was late fall, 2004. America was in the midst of a real estate boom. Demand for escrow service and title insurance was exploding. This demand was causing small title and escrow companies to blow up and become national companies. One of these was Fidelity National Title. That is who was on the phone.
Fidelity National explained to Cathy, “We are looking for a company to manage our Laser Printers on an annual maintenance contract.”
Cathy responded, “How many offices do you have?”
He said, “We have 1500 branches nationally. Each office has from 5 to 20 printers. There are about 26,000 machines all together. Can you bring us a proposal?”
She stared at the phone after hanging up. Is this really happening?
Cathy was an experienced businesswoman. She knew the chances of winning a contract like this were small. Surely they will want a large, established firm to take this on, not a startup like us. She figured she had a puncher’s chance, so why not try? Cathy enlisted her father for moral support and went to meet Fidelity National the following Monday.
The night before the meeting she looked at the numbers. She scaled up her ten-client business to the 1500 clients they had. The result was a seven figure annual contract. The numbers were astronomical.
She knew the Laser maintenance business, but not on this scale. Intrepid Cathy went to the meeting, with all the confidence she could muster, and laid out her proposal. The meeting room was on the tenth floor, with a floor-to-ceiling ocean view, filled businessmen in expensive leather chairs. Cathy, with a clear unwavering voice, laid out her plan for managing 26,000 pieces of computer equipment. Why not, they won’t take it anyway. She knew meetings like this were good practice.
To her amazement, they took the offer! Upon leaving the meeting she looked at her father in disbelief. They had just closed a multi-million dollar contract.
Two weeks later, Cathy was with her employees celebrating the news. On a typical day they received one or two calls about printers needing maintenance. On the first day of the contract the office received 33 calls from throughout the country. Two important emails came in. One was notification from the bank that $55,000.00 had been deposited in her account. The other was a spreadsheet of 26,000 pieces of equipment held in 1,500 branches. While staring at the spreadsheet, Cathy’s euphoria turned into terror when she realized she had no idea how to manage this workload.
Cathy called her network consultant and asked him if he knew of anyone who could develop a Web system to help handle this workload. He told her that Internet Man, in Tustin, California might be able to help.
She called Internet Man in a panic. She explained she needed a database of 26,000 pieces of equipment, owned by 1,500 branches nationally. She needed branch managers to be able to submit maintenance tickets online. She needed to dispatch those tickets to hundreds of technicians nationwide. She needed to keep status on all tickets and had just seven people to manage it. “Can you do it?” she asked.
That is when Ticketing System was born. Internet Man built the system Cathy envisioned. It worked beautifully. Cathy’s fear subsided as she gained control of the workload. Cathy’s firm passed their six-month review with top grades. Fidelity National renewed the contract at the end of the year. Cathy was transformed from a frightened entrepreneur into a powerful, confident owner of a multi-million-dollar company.
Take Control Of Your Complicated Workplace
Ticketing System Manages Problems Easily and Efficiently
Do you want to learn how to manage hundreds of simultaneious jobs easily and efficiently in five minutes? If so, watch the Ticketing System video. Ticketing System is a ingenious new way to manage problems. It works by organizing clients, workers, and office people into a single, unified, support system. It gives everyone visibility by organizing problems onto tickets. Once the problem is stated on the ticket and dispatched to a worker, it’s simple to manage the workload. Ticketing System makes order out of chaos by getting everything and everyone into the system. Shown below is a list of dispatched tickets. It’s easy to manage hundreds of problems when they’re organized like this:
Use Ticketing System to dispatch Customer problems to workers. You or your customer initiates the ticket. You assign it to a worker. The worker fixes the problem. You monitor the progress. Ticketing System gets you so organized you’ll wonder how you ever got along without it. It’s so easy you don’t even have to send emails. Ticketing System does it for you. You can see hundreds of tickets in your system. All you have to do is move them from New, to Dispatched, to In Work, to Complete. It’s easy. Pretty soon you’ll have hundreds of jobs under your complete control.
Run your customer support like a finely tuned orchestration of people. Satisfy your customers completely. Customers always know what’s happening on their job. Your workers are happy too. They’re being used effectively always working on the most important job. Take control of the environment. Run your maintenance like a pro. Manage hundreds of problems with one or two people. Get Ticketing System and manage your workload easily.
Ticketing System is less than $1 per day. The first 30 days are free. You can start immediately. There is no software to download. Nothing touches your hard drive. There are no contracts to sign. If you’d like to try the 30 day free trial, click the free trial tab above.
Swamped with problems? Ticketing System will take care of it. Managing tasks lowers stress. We are available by phone from 9 to 5, Pacific Time, USA!
The Ultimate Task Management Software
Once you start using Ticketing System you’ll be amazed at how the amount of work you can organize and control. Ticketing System organizes problems onto tickets. One person can manage 300 tickets by dispatching them to workers. Then just manage tickets through the system, from in-work, to complete, to archived. Put all your jobs into the system and start manage a difficult workload with ease.
Your customers will be happy too. When a contact wants information they can log onto the system and see only their tickets. You’ll be a respected go-to resource for getting problems solved. You will always be in control. Get organized with Ticketing System. Keep your happy customers!
Easy To Implement
- Handles Hundreds of Jobs with Ease
- Automatic Emailing on Dispatch
- Customer Ticket Submission
- Realtime Customer Ticket Statis
- No software to download
- Nothings to install
- Risk free 30 day trial
- No contracts to sign
- Leave at any time
- No Credit Card required
- No per user fees
- Nightly and Weekly backups