Ticketing System Handles Hundreds of Service Tickets Dispatched To Dozens Of Offsite Vendors Easily!

Ticketing System organizes clients, vendors, and office people into a single, unified support team. The heart of the system is the ticket, like a trouble ticket system. The trick is to have your customers submit tickets, on YOUR site if you want. From there it's simple to manage the workload. Just dispatch the ticket to one of your database of vendors, and monitor the progress. Vendors log into their area (with their tickets only) and report what they did. All you need to do is manage. Shown below is the dispatched ticket queue. It's easy to manage the workload when it's organized like this:

Ticketing System Provides The Power To Get Organized!

Use the power of the Internet to dispatch tickets to a network of approved vendors. Vendors do not have to be your employees. They are independent businesses. Vendors like Ticket System because they get jobs. When you dispatch a ticket to a vendor, Tickets System sends email notification. Vendors receive the notification email, log into the Vendor Area, and pick up their tickets. Vendors only see only tickets assigned to them. They have a limited view with only the information required to do their job.

With your tickets in Dispatch status you (or your employees) manage. You can see exactly what the vendor is doing (as the vendor update the ticket). You identify problems immediately. Everything moves. Vendors are held accountable. When the vendor signs off the ticket it goes into complete status.

Organize your customer support into a finely tuned orchestration of people. Satisfy your customers. Keep your vendors working. Provide a responsive support system. Manage hundreds of problems with one or two people. Don't get buried. Get Ticketing System and manage your workload easily.

Ticketing System comes at a low monthly rate with no per user charges. The first 30 days are free and you can start immediately. If you'd like to discuss it, call us. If you'd like to move forward with the 30 day free trial, click the free trial tab above.